The document management system in a law firm is one of the most critical applications.
We are focused on NetDocuments Implementations and Support – it’s what we do.
Our NetDocuments Enhanced Support Service is available to administrators and users.
Christel Aguila, Head if IT and Partner at Winckworth Sherwood tweeted:
…. getting great implementation partners is key to change management! @phoffbrand @HoffbrandIT @NetDocumentsUK #ndElevate18.
Paul Hoffbrand of Hoffbrand Consulting provided us with an incredibly high level of service not only with the setup but with support. Paul’s level of knowledge of NetDocuments is impressive and his relationship with NetDocuments is of value to us.
While Paul’s contract is for NetDocuments support, his capabilities extend to other areas of technology and I know I can rely on his fast responses
Hoffbrand Consulting implemented NetDocuments for us in early 2017. We were provided with a full service including system implementation, document importing, user training, post training desk side and ongoing support. Paul Hoffbrand liaised well with our external IT services provider and continues to do so. We have been using the system very successfully since that time.
In June 2017 we decided to formally contract with Hoffbrand Consulting to provide its enhanced NetDocuments support service. We have been impressed with the level of knowledge and the high level of service provided when we need support. In June 2018 we renewed our support contract.
We had successfully worked with Paul Hoffbrand in the past and wanted to work with him again with our NetDocuments project as we needed to provide focus in order to allow us to keep delivering a high level of service to our users. We were keen to engage someone who could assist and work at various levels of the project, from supplier coordination, project management and hands-on technical with an ability to listen and learn.
Paul embraced the project management role, developing the project plans and scheduling regular meetings with the various teams (both individually and in groups) to ensure that everyone remained focused on the required work.
During his time with us, Paul was very open to understanding our requirements and to adjust thinking to suit. The project was delivered on time and was well received by the firm.
Paul fitted in well with Farrer & Co and clearly demonstrated integrity, good judgement and professional excellence, as well as a broad technical perspective and value for money.