NetDocuments Enhanced Support Service

When the implementation of NetDocuments has been completed, we offer some of our clients an Enhanced Support Service which adds real benefits to the firm and its users.

The contract is flexible and is tailored to each of our clients needs.  At the minimum, the following is included:

Telephone Support

Both system administrators and users can request support.

Setup Changes

While we work carefully to ensure the system is initially set up according to our clients’ requirements, real-life usage sometimes necessitates that a change to the setup is needed.

We will make reasonable changes to the system. This can include processes such as changing access rights to document containers and documents/emails.

Pre-Planned Quarterly Online/Conference Call Meetings

It is quite well-known that a client will hear once per year from many organisations that offer annual support contracts – that once per year is renewal time. Hoffbrand Consulting does not work this way.

At the start of the contract, we set up quarterly telephone/online meetings to review how the contract is working for our clients.

NetDocuments System Update Summaries

System updates occur three or four times per year and it is normal that there are new services offered as part of the upgrade.

We will usually, proactively, advise on the new services to include the creation of a short, written explanation together with summary instructions on how to use the new service.

Support for NetDocuments PC/Mac Software

ndOffice including Adobe Reader integration, ndMail, ndThread, ndSync and ndLink

A critical part of the system is the integration with Microsoft Office, Internet web browsers, Practice Management Systems and the suchlike.

Software such as Microsoft Office and Adobe Reader can occasionally cause problems. Using our expertise with Microsoft Windows, Office and other PC based software, we can usually assist.

Proactive Service Status Updates

If there is a service interruption or planned downtime, an email will be sent to the client contact for distribution around the firm.

Liaison with NetDocuments

We can resolve most issues ourselves, however, on those rare times when needed, our very strong relationship with NetDocuments is of benefit to our clients.

We will utilise our liaison and management capabilities to receive a conclusion as quickly as possible.

Add and Remove Users

As directed by our client, we will add and remove users.  This will include the updates to the security groups.

Online Meeting and Telephone Conference Facility

We have invested in a cloud-based meeting and conference call service. This enables us to work with our clients in their use of NetDocuments and associated software.

Support Ticketing System

All tickets are logged either by using our dedicated support email address or via our support web page.

Access to the firm’s tickets can be provided to a system administrator for review.

Integration with Microsoft Office 365

Enterprise Quality

Enterprise Power, Security and Compliance Meets Personal Productivity Anytime, Anywhere.

  • Create, secure, manage, access, and collaborate on documents and email anywhere, anytime, on any device.
  • Learn how the power and simplicity of NetDocuments will help you streamline your technology and improve the way you work.

Paul has successfully implemented NetDocuments at several law firms, in house legal teams, commercial companies and a European government agency, all coming via introductions directly from NetDocuments.

Testimonials

Christel Aguila, Head if IT and Partner at Winckworth Sherwood tweeted:

…. getting great implementation partners is key to change management! @phoffbrand @HoffbrandIT @NetDocumentsUK #ndElevate18.

Christel Aguila
Head of IT & Partner, Winkckworth Sherwood

Paul Hoffbrand of Hoffbrand Consulting provided us with an incredibly high level of service not only with the setup but with support. Paul’s level of knowledge of NetDocuments is impressive and his relationship with NetDocuments is of value to us.

While Paul’s contract is for NetDocuments support, his capabilities extend to other areas of technology and I know I can rely on his fast responses

Henry Humphreys
Partner, Humphreys Law

Hoffbrand Consulting implemented NetDocuments for us in early 2017. We were provided with a full service including system implementation, document importing, user training, post training desk side and ongoing support. Paul Hoffbrand liaised well with our external IT services provider and continues to do so. We have been using the system very successfully since that time.

In June 2017 we decided to formally contract with Hoffbrand Consulting to provide its enhanced NetDocuments support service. We have been impressed with the level of knowledge and the high level of service provided when we need support. In June 2018 we renewed our support contract.

Anthony Williams
Operations Director, Goold Estates Limited

We had successfully worked with Paul Hoffbrand in the past and wanted to work with him again with our NetDocuments project as we needed to provide focus in order to allow us to keep delivering a high level of service to our users. We were keen to engage someone who could assist and work at various levels of the project, from supplier coordination, project management and hands-on technical with an ability to listen and learn.

Paul embraced the project management role, developing the project plans and scheduling regular meetings with the various teams (both individually and in groups) to ensure that everyone remained focused on the required work.

During his time with us, Paul was very open to understanding our requirements and to adjust thinking to suit. The project was delivered on time and was well received by the firm.

Paul fitted in well with Farrer & Co and clearly demonstrated integrity, good judgement and professional excellence, as well as a broad technical perspective and value for money.

Neil Davison
IT Director, Farrer & Co
how can we help you?

To find how we can help you, call Hoffbrand Consulting today on +44 (0)20 3002 0883 and we will be happy to explore how we can work together.